Frequently asked questions
How does it work?
Upload one or more clear photos, choose Multi-Pet or Pet & Human, select the number of subjects, and complete checkout. We create the portrait, review it, and email the high-resolution digital file.
What counts as a subject?
Each person or pet shown in the final portrait counts as one subject. Pricing is $20 per subject.
What photo should I upload?
Use clear, well-lit photos where each face and the eyes are visible. Subjects do not have to appear in the same photo, but consistent angles and lighting help. You must own or have permission to use every uploaded image. See Copyright & Photo Authorization.
How long does it take?
Standard production is 1–3 business days after payment and receipt of usable photos and complete instructions. See our Digital Delivery Policy.
Will I receive a physical product?
No. Current portraits are delivered as high-resolution digital files. Nothing is physically shipped.
Can I request changes?
Yes. Each order includes one free round of minor revisions requested within 7 days of delivery. See our Revision Policy.
Can I cancel or request a refund?
You may request a full cancellation within 2 hours, or later if production has not started. Once production begins, change-of-mind refunds are not available for this personalized work. We will correct delivery errors and address files that are damaged, inaccessible, or inconsistent with confirmed order details. See our Refund & Cancellation Policy.
What happens to my photos?
Your photos and finished portrait are private by default. We do not publicly display them without separate, affirmative permission. Read our Privacy Policy.
Can I use the portrait commercially?
Your purchase includes personal, non-commercial use. Contact us before using the artwork for merchandise, resale, business promotion, or paid advertising. See Copyright & Photo Authorization.
How can I contact you?
Email hello@pawtyart.com and include your order number when asking about an existing order.