Frequently asked questions
How does it work?
Choose a portrait style and the finished artwork or artworks you want. Pay US$10 per artwork to start; this payment counts toward your full total. You can add reference photos now or after checkout. Before work begins, we confirm your photos, people and pets, artwork choices, full total and remaining balance. After you approve your preview and pay the balance, we email your high-resolution digital artwork.
How much does a portrait cost?
Each artwork is $39. Save 10% on 2 artworks or 20% on 3 or more. Choose a $10 start payment with the balance after proof approval, or pay in full for priority production. The same discount applies to start payments and balances. Each artwork is $39. Save 10% on 2 artworks or 20% on 3 or more. Choose a $10 start payment with the balance after proof approval, or pay in full for priority production. The same discount applies to start payments and balances.Your start payment is part of the full total, not an extra fee. We confirm the scope and balance before creating your artwork. Existing orders keep their previously agreed prices.
What is an artwork, and what is a subject?
An artwork is one finished portrait image. A subject is a person or pet included in that image. A Classic portrait has one fixed scene; with a Story portrait, choose the scenes you want as finished artworks. Send photos of everyone you want included so we can confirm the composition before work begins.
What photo should I upload?
Use clear, well-lit photos where each face and the eyes are visible. Subjects do not have to appear in the same photo, but consistent angles and lighting help. You must own or have permission to use every uploaded image. See Copyright & Photo Authorization.
How long does it take?
Your first preview typically arrives within 24 hours after your reference photos, subjects and artwork details are confirmed. Final high-resolution files are delivered after you approve the artwork and pay the remaining balance. Time spent waiting for photos, your feedback or payment is separate from the first-preview timeline. See our Digital Delivery Policy.
Will I receive a physical product?
No. Current portraits are delivered as high-resolution digital files. Nothing is physically shipped.
Can I request changes?
Yes. Each order includes one free round of minor revisions requested within 7 days of delivery. See our Revision Policy.
Can I cancel or request a refund?
You may request a full cancellation within 2 hours, or later if production has not started. Once production begins, change-of-mind refunds are not available for this personalized work. We will correct delivery errors and address files that are damaged, inaccessible, or inconsistent with confirmed order details. See our Refund & Cancellation Policy.
What happens to my photos?
Your photos and finished portrait are private by default. We do not publicly display them without separate, affirmative permission. Read our Privacy Policy.
Can I use the portrait commercially?
Your purchase includes personal, non-commercial use. Contact us before using the artwork for merchandise, resale, business promotion, or paid advertising. See Copyright & Photo Authorization.
How can I contact you?
Email hello@pawtyart.com and include your order number when asking about an existing order.