Refund & Cancellation Policy

Last updated: August 5, 2026

Every Pawty-Art portrait is a custom digital artwork made specifically from the photos and order details you provide. Because work is personalized and begins soon after purchase, our refund and cancellation rules differ from those for standard physical products.

Cancellations

You may request a full cancellation within 2 hours of placing your order. After that period, we will still provide a full refund if production has not started. Once production has started, we cannot offer a refund for a change of mind, an accidental order, or a preference change.

To request cancellation, email hello@pawtyart.com with your order number as soon as possible.

Refunds and corrections

Please contact us within 14 days of delivery if the delivered file is damaged, cannot be opened, contains an error against the confirmed order details, or if we failed to deliver the purchased work. We will first try to correct or replace the file. If we cannot complete or correct the order within a reasonable time, we will issue an appropriate partial or full refund.

We do not issue refunds solely because of differences in artistic preference, device screen color, or a request to change the reference photo, subjects, portrait type, or creative direction after production has begun.

Revisions

Each order includes one free round of minor revisions. Please see our Revision Policy for scope and timing.

Refund timing

Approved refunds are returned to the original payment method. Your bank or payment provider may take approximately 5–10 business days to post the funds after Shopify processes the refund.

Digital product

No physical item is shipped, so there is nothing to return and no return shipping address or fee. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.